Returns and Refunds Policy
Your satisfaction is of the utmost importance to us. If anything arrives to your doorstep in less than satisfactory condition, please contact us by e-mail or phone. We will work with you to figure the best option, whether that means a refund or reshipping your items.
Shipping in the summer can be especially tricky, so please be certain to take extra care that all pertinent shipping information has been entered correctly. We will be especially diligent in making sure your food arrives in the best condition possible regardless of weather.
If you have any questions or concerns prior to placing an order, please feel free to call us directly at 313-532-1181 or send us an e-mail to [email protected]
We can ship to virtually any address in the United States. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations.
When you place an order, we will estimate shipping cost for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If you qualify for our free shipping option, your items will be shipped using FedEx Ground Home Delivery unless you live in our Express Saver zone which is detailed below. Your distance from our store in Southeastern Michigan will determine how many days it takes for your package to arrive.
If you do not qualify for free shipping, your shipping options are based on the state that you live in. States west of the Rockies will only have the FedEx Express Saver option. This is to ensure our finely-made products arrive in the best condition possible. States that are slightly east of the Rockies or in the South will have two options besides free shipping: FedEx Ground Home Delivery or FedEx 2-Day. States that are closer in proximity to our store will be able to do free shipping or FedEx Ground Home Delivery, which would arrive in two days or less. If you are trying to order from Alaska or Hawaii please give us a call at 313-532-1181.
If you any questions about our shipping or returns please give us a call at 313-532-1181 and we will be happy to assist you!